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At Tools To Go, Inc. we strive to offer the best customer service to our customers. We are not satisfied until you are satisfied with our products and service. We hope you find shopping at Tools To Go, Inc. a fun experience, one you will choose to do often. We will be adding more products and more information all the time, so check back frequently!
SHIPPING AND HANDLING
Domestic Shipping Most orders ship out within 3 to 7 days All orders shipped in US will be sent via local courier service. We at Tools To Go, Inc. use a table shipping rate based upon weight Buying more than 50 Kgs of merchandise?...please contact us. We at Tools To Go, Inc. are NOT responsible for lost package during/after the delivery. If the package is lost then you will need to make claim against shipping courier. International Shipping For International shipping, email will be sent out with the actual shipping costs. *Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
RETURNS Return Procedure We hope you love everything you buy from Tools To Go, Inc.. But if you decide to return, you may return items purchased for a full refund or exchange within 7 days. No refund/exchange is avaliable for any items that have been worn or whose packing material has been damaged or destroyed. All return inquries must be made within 7 days of receiving the package. To return a product to Tools To Go, Inc., you must obtain proper return authorisation code from concerned department. When returning items, be sure to get a receipt and tracking number. Please insure your package and prepay the shipping. We use tracking number to track your return if there is a problem. YOUR INFORMATION IS SECURE Return Address Send returns to: Tools To Go, Inc. 10248 Culver Blvd. Culver City, CA 90232 Phone (310)815-8555 Fax (310)815-1431. Kind Attn: Andrew Kopulsky. Please email us at andyk@etoolstogo.com or use the contact us link on the left side. In case the return is valid and approved we will refund your cash or credit card with the full purchase price minus the shipping and handling charges. We protect your personal information such as name, address, credit card number and what you have ordered, by using secure servers that encrypt all the information you input before it is sent to us. Thank you so much & have a great shopping day!
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